Refund Policy
Last updated 6 November 2026
30-day money-back guarantee
If you change your mind or need to cancel, you can get a full refund for a paid one-to-one session within 30 days of your payment.
How to request a refund
Sign in, go to My journey, and click "Cancel & refund" next to the session. The refund is issued automatically. You can also request a refund through our payment provider Paddle at paddle.net, or by contacting us.
Processing
Refunds are processed by Paddle, our Merchant of Record, back to your original payment method. They usually appear within 5–10 working days depending on your bank.
Free calls and the programme
The discovery call and the 10-step programme are free, so there is nothing to refund.